Frequently Asked Questions

What is the refund policy on services?

Services rendered cannot be refunded. Deposits on services that are canceled before 48hrs and not rescheduled within two weeks will be refunded.

What is the refund policy on items?

Items that are unused, unopened, and in their original packaging will be eligible for a full refund, within two weeks of purchase. Clients are responsible for return shipping fees.

What is the late policy?

Clients are allowed a 15min grace period. If the client is more than 15min late, a $20 late fee will be added to your service and must be paid prior to the start of the service. Clients will also receive an abbreviated, pro-rated treatment. For example, if you scheduled an hour session and arrive 15min late, you will be charged for the hour session but will only receive 45 minutes of treatment for that session, which includes changing time.

If the client is 30min or later, the appointment will be canceled, resulting in loss of deposit or full payment, whichever was paid during the time of booking.

Is there a payment plan for packages?

Yes. Payment for packages will be split evenly into two and/or three separate payments; the first payment will be considered the deposit and must be paid upon booking. The second payment must be paid by the midway point of the package and/or prior to the performance of the last treatment. The third and final payment, if applicable, must be paid prior to the performance of the last treatment.

What is the cancellation policy?

All clients must communicate cancellation 48hrs prior to all services. If so, the deposit will be kept and can be used towards the rescheduling of that appointment. Clients are allowed to reschedule within two weeks of the original appointment date. If there is no reschedule appointment confirmed within the two weeks, the deposit will be refunded.

Any cancellations made less than 48hrs in advance will end in loss of deposit or full payment, whichever was paid during the initial booking, with no opportunity to be used for future service.

Clients are only allowed to cancel three times in less than 24hrs, within the calendar year, before they would be permanently banned from all services.

I want a strong chemical peel but never received one before. Which one should I choose?

All new clients will only be allowed to book an Enzyme or Level One Peel to gauge skin reactivity to the chemicals. If the esthetician deems it safe, only then will the client be allowed to graduate to a Level Two or Level Three Peel.

Existing clients should contact the esthetician to discuss options.

Do you do events?

Please reach out to the esthetician to discuss event details.

I’ve tested positive for COVID-19. Would my appointment be rescheduled with no penalty?

Yes. Clients should reach out to the esthetician as soon as possible to discuss rescheduling options without loss of deposit and/or full payment.